Satisfaction Guarantee

We stand behind our products and quality controls. 

If you are not satisfied with a UNITE Hair product you purchased from our website or one of our authorized sellers in the United States, you may request a refund or replacement product within 60 days of the date of purchase. 

Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, our Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Satisfaction Guarantee is also limited to original, end-user purchasers in the United States.

How To Claim The Satisfaction Guarantee

To submit a Satisfaction Guarantee request, please Contact Us and have information available regarding where and when you purchased your product.  You may also be asked to provide proof of purchase, submit photos of your product or its packaging, mail the unused portion of your product to UNITE Hair, or provide other information to assist UNITE Hair in processing your request.

If you did not purchase your product directly from UNITE Hair, we ask that you first contact the retailer from which you purchased your product to inquire about its return policy.

You must submit your Satisfaction Guarantee request within 60 days of the date of original purchase.  Please note that you are responsible for costs incurred in mailing your product and proof of purchase.

Satisfaction Guarantee Guidelines

UNITE Hair reserves the right to verify information, require a valid proof of purchase, and to deny Satisfaction Guarantee requests in its discretion in cases of suspected fraud or where UNITE Hair concludes that the purchaser has abused the Satisfaction Guarantee. UNITE Hair may amend or terminate the Satisfaction Guarantee at any time without notice.   

If you have any questions regarding whether a seller is an authorized seller of our products, please Contact Us.

Effective: August 1, 2024